8-LESSON SERIES

CX 101

Leveraging Client Experience to become more human-centric
The CX 101 program consists of eight fast and fun lessons that give you the knowledge and skills to start creating experiences that smooth the way for customers, increase revenue, and provide opportunities for growth. In addition to guiding learners through the key concepts of CX.
  • What client experience (CX) is (and isn’t)

  • Why CX matters, and why now

  • How to serve both internal and external customers

  • The importance of designing experiences customers want

  • The importance and value of outstanding experiences

  • The best methods to link CX to financial / business value and Return on Investment
This introductory course illustrates how experience-led brands think and act differently from “the norm.”  
We’ll look at the latest research and practical examples so that you can start working on improving your own client experience strategy right away.

Course outline

Don't hesitate

Take your CX expertise to the
next level!